Product

Customer.io

Speak to a
Customer.io
expert
What we offer

Behaviour‑driven marketing automation across email, push, SMS and in‑app

Customer.io is a powerful automation platform that helps you deliver personalised customer journeys based on real behaviour and first‑party data. With Customer.io you can build automated flows — onboarding, engagement, retention, re‑activation or lifecycle campaigns — triggering messages (email, push, SMS or in‑app) when customers do something, abandon a cart, sign up, make a purchase, or go inactive. This means you can communicate timely, relevant messages at scale without manual effort — and convert more users into loyal customers.

How we work

At Obsidian we integrate Customer.io into your tech‑stack and design workflows that match your customer journey and business goals. We map your data flows and events, set up segments and triggers (e.g. first purchase, cart abandonment, re‑engagement), build template‑driven yet brand‑compliant messages, and implement automated multi‑channel journeys. After setup we monitor performance, fine‑tune flows and optimise for engagement, deliverability and conversion.

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The team

Our automation experts combine deep knowledge of Customer.io’s advanced features with real e‑commerce and SaaS experience. They know how to translate raw data into meaningful triggers and segments — and build scalable, efficient messaging flows that align with your brand and growth ambitions.
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Let's talk

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You can also give us a call at +45 60 73 60 60 or contact an expert directly:

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